Please note:

We cannot accept returns on our personalized items.

 

CANCELLING AN EXISTING ORDER

If you cancel an existing order that has already entered production, there will be a 50% restocking fee.  This helps to cover our cost in lost material and labor.  In rare occasions, canceling immediately after you purchase, we can pull the order before it enters production, in these cases, there will be no restocking fee.

RECEIVED INCORRECT OR DAMAGED GOODS

In a case in which your box has arrived and has extensive visible damage or is the wrong order, you are requested to contact us as soon as possible at info@masdewa.co.id.

Please include a photo of the defect or damaged product.

REPAIRS

If repair is needed, email info@masdewa.co.id and we will address each repair individually.

 

SENDING ITEMS BACK TO US

Returns, exchanges, or corrections on non-personalized items can occur within 30 days of purchase. If repair or replacement is needed, email info@masdewa.co.id and we will address each individually.  If you have been instructed to ship your item back to us, it must be sent with a tracking number and a printed copy of any email correspondence.  We are not responsible for items lost in shipping to us that did not have tracking information.