TIMEFRAMES.

Our current jewelry production time varies from 3-7 business days, for personalized item. then ship - depending on items purchased. If you purchased item, then it will ship within 2 business day. If your order are combined with personalized items, they will ship together when the personalized items are completed.  An email with tracking info will be sent at the time your order ships. Selecting expedited shipping DOES NOT speed up the production time of making your jewelry.

 

WHAT CARRIERS DO YOU USE TO SHIP?

Within Indonesia we use local shipping company like JNE, ……,……

 

HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

You will receive a confirmation email and tracking number from us once your order has shipped.

 

DO YOU SHIP INTERNATIONALLY?

Yes we do.  Not all countries are supported.  The list of countries we do support is listed during the checkout process.   The recipient is responsible for all duties and taxes.

 

I’VE RECEIVED AN EMAIL WITH A TRACKING NUMBER BUT NOTHING IS SHOWING ON TRACKING YET?

We print our shipping labels when we begin the packaging process. The email is automatically sent out from when the label prints, not from when FedEx / USPS picks it up. Please allow 1-2 business days for tracking information to update.